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Service concepts to avoid production downtimes

Your road to success!

Dear customers,

We’d like to introduce to you our new service concepts to avoid production downtimes.

Pick the performance based on your needs.
Our service hotline is available for you from 8 a.m. until 4.30 p.m. CET from Monday to Friday, except public holidays.  
In most cases this is sufficient, and is free of charge for you as our customer!

However, if you have a request – or also a specific need for your business processes - for extended service times, we will be glad to develop an adequate service package together with you.

Basic

Your requirements

In order to provide adequate support of your systems, we will develop a concept together with your needs in mind. Depending on your operational requirements we will provide various service modules for you to choose from.

Comfort

What is really necessary for me?

Depending on your requirements, if you need our service technician to support you over the phone, or if you want to contact a software engineer.

Professional

Attendance hotline

Our machine experts have direct access to your machine data and provide fast and competent assistance to be able to take immediate action for troubleshooting in many cases. 

Premium

Remote Assistance

Service calls onsite can be avoided. With a remote diagnosis, downtimes can be reduced and you can determine the time frame for our software engineers to be on standby